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LIMECHAT CUSTOMER SERVICE HOW TO
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LIMECHAT CUSTOMER SERVICE PROFESSIONAL

This is how much an average professional typist can churn out. Typing anywhere between 60-75 WMP puts you on a professional level.

If you can go type faster than that, you should be able to deal with typing in a customer service setting. In general, 35-40 WPM is how fast an average person can type. With nearly 75,000 tests taken, this should give you a pretty good estimate where do you place among other typists.

LIMECHAT CUSTOMER SERVICE FULL

You can have 100+ WMP and still do poorly if your replies are full of typos and don’t make sense.Īfter taking the typing speed test, you can also see how well you did when compared to others. Accuracy is important because it’s one thing to provide fast answer and another to provide fast answers your customers understand. Each mistake will bring this number down a bit.

Accuracy: The final metric that shows how many errors you made.

For example, you can have a 70+ WMP metric while typing in a lot of short/simple words and get the same CPM as a person with 55 WPM that is typing a lot of long/difficult words. Since the lengths of words can affect your WPM, it may be a good idea to look at CPM instead.

Chars/minutes (CPM): How many characters you’re able to type in per minute.

This is the most basic metric there is when it comes to typing speed.

Words/minute (WPM): The number of correctly typed in words.

After the test, you will see the following stats: You can take our Typing Speed Test to find out how fast you can type.ĭuring the test, you’ll have one minute to type in a set of words.

LIMECHAT CUSTOMER SERVICE HOW TO

Before you can start learning how to type faster, your first need to know what you are working with. Typing speed will help you rise the quality of contact (faster answers) and the quantity of cases you are able to handle (more chats/emails).Īs you can see, you can’t really go wrong with improving your typing speed. This will allow you to avoid a situation where there’s a growing queue of customers waiting for an answer just because you can’t type fast enough. If you are able to provide faster answers, you’ll also be able to handle more cases, both per hour and at at time. Even if you don’t have an immediate answer, you can at least acknowledge the customer question with a quick reply to let them know that you’re working on it.īut that’s not all. The faster you type, the faster the response will be. To put it simply, fast response times lead to happy customers who buy more.

When looking at the response time data, we noticed a clear correlation between short response times and high customer satisfaction.Ĭompanies that stay below the average resposne time of one minute score much better customer satisfaction results. We did a bit of data digging ourselves when preparing our Customer Service Report. So even if you know the answer and would eventually provide it, half of your customers won’t wait for it. If that’s the case, it’s no surprise that around 55 percent of US responders will leave an online purchase if they can’t get an answer quickly. This means that whenever a customer feels that they are being neglected, they will think that the company at fault is taking the business they bring in for granted. However, do you know how big of an impact a fast response time can have on a business?Īccording to a report from Forrester, 77 percent of customers believe that valuing their time is one of the most important things a business can do. Unless someone is really bored, we usually like to handle customer service matters as quickly as possible. It’s safe to say that all customers like fast answers.