Whether you’re looking for a specific business or just trying to discover great places we make it easy. Judy’s Book has millions of listings and reviews for the best and not so great. I was then told I’m the only one to have ever complained and they have never once heard of anyone having issues, so I thought I would post this here so next time they can’t tell someone else that they’ve never had a complaint ever in the history of being open.From family friendly trips with kid friendly activities to local plumbers lawyers, spas, and contractors.
When I asked about the peas carrots and egg, I was told I have to ask for extra if I want any in my fried rice because even though it comes with it, they don’t put it in the fried rice. When I called to ask if it was normal for the crab cheese wontons to not have any crab, I was informed by the manager that I didn’t taste the crab but it’s there and I was wrong. Our crab cheese wontons only had cream cheese, and our fried rice was only rice no veggies. When I called to place the order i specifically asked what came in the fried rice and I was told peas, carrots, and eggs. Very disappointed with our meal, we had 2 orders of crab cheese wontons, and 2 orders of sesame chicken and fried rice. instead we were forced to call 4 times and request a refund multiple times before action was finally taken. If they were not going to get the items out timely, we should have been told that upfront and given a chance to cancel the missing items. Again, I understand it is busy- but when a restaurant makes a mistake it should not be a punishment for the customer. Instead we were told numerous times it wasnt the restaurants fault because they were busy and just didnt have time to fix the mistake.
CHEF CHEN ROWLETT MENU HOW TO
The staff was very short on apologies and lacked understanding of how to correct an issue. Top Reviews of Chef Chen 4.3 stars - Based on 16 reviews. Home MenuPix Dallas Switch Cities Best of Rowlett Best of Dallas Area. See restaurant menus, reviews, ratings, phone number, address, hours, photos and maps. So, half our meal was 3.5 hours late, and were given $20 cash instead of a proper refund. View the menu for Chef Chen and restaurants in Rowlett, TX.
CHEF CHEN ROWLETT MENU DRIVER
At 910pm the food was delivered and we received a call from Chef Chen saying that instead of just refunding the items they would just have the driver leave the missing items and $20 and call it even. BringMeThat offers food delivery from many restaurants in Rowlett. A refund of $20.19 was offered to offset the items we had not yet received. Order Food delivery online from Chef Chen in Rowlett. I had to ask numerous times for a refund before one was finally agreed to. At this point, we have no desire to order again in the future, the food was no longer needed and we had to change meal plans for half the family. Insisting on the order being delivered and offering a 15% discount on a future order. This is when we have officially become frustrated and finally ask for a cancellation or a refund of the missing items. Chef Chen, Rowlett: Browse the Menu, read over 447 reviews of Sluurpy's users with a rating of 76/100 and check prices. Chef Chen never bothered to reach out to us, we had to call them each time. As of this time, it was more than 3 hours after we had ordered. But when I called for a 4th time at 9PM and was told again, the order was going to be delivered shortly, I finally got frustrated. Its the holidays, people are busy- we get it. We called again at 834PM and were told the same thing. Ok, we were understanding and said that was fine. We called them again at 735PM and they advised they were making the second half of the order having it delivered.
CHEF CHEN ROWLETT MENU UPDATE
We received a promise they would call us with an update shortly. The manager immediately claims to call the driver to have him come back with the second half of our order. No big deal- it happens- so we call and report the oversight. Unfortunately, they forgot half of the order. We ordered at 545PM and the food arrived at approximately 7PM, incredibly reasonable turn around. I understand its the holidays during a pandemic, but the customer service issue we encountered went beyond that. Terrible customer service, if they forget part of your order they do not care.
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